Refund Policy
Eligibility for Refunds
Refunds may be considered under the following circumstances:
-
A clear failure to deliver the agreed-upon services, as outlined in a written agreement or proposal.
-
Cancellations made before the project has commenced, provided no time or resources have been invested.
-
Duplicate or erroneous payments.
To request a refund, clients must submit a written request within 30 days of the issue or payment date, with supporting details.
Non-Refundable Situations
Refunds will not be issued in the following cases:
-
Services have already been delivered or partially completed.
-
Project delays caused by the client (e.g., lack of feedback, missing materials).
-
Change of mind after the work has started or strategic recommendations have been shared.
-
Digital or downloadable deliverables (e.g., reports, templates) that have already been accessed.
All consulting time, research, and planning are considered billable once started, regardless of project outcome.
Refund Process and Timelines
If a refund is approved, it will be processed within 14 business days to the original payment method. The amount refunded may be prorated based on work already completed or expenses incurred.
We reserve the right to modify this policy at any time. Any updates will be posted on our website with a new effective date. Continued use of our services implies acceptance of the updated terms.